Online Dispute Resolution

Last Updated On 09-Nov-2022
Effective Date 09-Nov-2022

It is informed that the consumer can resort to an impartial dispute resolution entity, namely the Alternative Dispute Resolution Entity (RAL Entities) for consumption in the region in which we are located:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (

Rua D. Afonso Henriques, 1
4700-030 Braga

GPS coordinates
N 41º 32′ 55.685”
W 8º 25′ 41.802”

+351 253 619 107

Online Dispute Resolution platform
In addition to this platform, consumers can use the European platform that enables consumers and merchants to resolve disputes regarding purchases and consumer experiences, available at https://ec.europa. eu/consumers/odr/.